This Privacy Policy explains how Experience Le Lamentin processes personal data on raincoatholeroseparcel.cv in connection with local guided tours and experiences, including architecture and photo walks. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, and it applies to inquiries, bookings, and website use.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may process the name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to include. We also process limited technical data such as server request metadata and browser or device information to keep the website secure and functioning properly.
Information is collected when you submit a contact or booking request, communicate with us by email or phone, or use the website in a way that generates technical records. We do not rely on unconfirmed tracking or advertising sources for this policy.
We use cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics cookies or marketing cookies on this website. Any cookie that is not strictly necessary is limited to supporting user choices rather than profiling or advertising.
You can manage cookies through your browser settings and, where available, through the site’s privacy preference controls. Essential cookies may remain necessary for basic site functions, while preference cookies help remember your selected settings. Disabling some cookies may affect site performance or the availability of certain features.
We use personal data to answer inquiries, review date and group details, confirm routes, manage booking payment, carry out website security, and provide technical delivery of the site. Where relevant, we also use information to review accessibility or dietary details you voluntarily provide, to support the requested experience, and to offer location recommendations connected to the tour. Processing is limited to what is reasonably necessary for these operational purposes.
We may share personal data with service providers that support website hosting, technical delivery, communication handling, or administrative processing. These recipients act only on our instructions or for their own limited operational role, and they should receive only the information necessary to perform that function. We do not confirm broader third-party access beyond what is needed for these purposes.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security or fraud concerns. Any such disclosure is limited to what is reasonably required for the specific purpose and is handled in accordance with applicable law.
You may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction in appropriate cases. Where processing is based on consent, you may withdraw it for future processing, subject to legal or operational limits. We assess each request in light of the applicable law and the records needed to manage the service.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may need to verify identity before acting, especially where the request concerns booking details or contact information. We will respond within a reasonable period and explain any limitation that prevents full action.
We retain personal data for the period needed to respond to inquiries, manage bookings, provide the requested experience, maintain security, meet legal obligations, and resolve disputes. When the relevant purpose ends, data is deleted, anonymized, or archived only if a lawful reason requires continued storage. Retention decisions are reviewed according to the data’s lifecycle and the context in which it was collected.
If we make material changes, we will update the policy text and may provide a further notice through the website or the usual contact channels. The version in effect is the one published at the time of your visit unless a later update is clearly stated.
When GDPR applies, we process personal data on a lawful basis appropriate to the context, such as handling a request, performing a service, meeting a legal obligation, or relying on legitimate interests for security and technical administration. We keep the scope of processing limited to the data needed for the relevant interaction and apply lifecycle-based retention and deletion practices.
Where GDPR applies, users in the European Economic Area may benefit from the rights and safeguards described in this policy.
Where GDPR applies, you may request access, correction, deletion, restriction, objection, or portability, depending on the legal basis and the nature of the data involved. We may ask for information needed to verify the request and to confirm that the response is sent to the correct person. If a request cannot be fully granted, we will explain the reason where permitted by law.
